The secret to solving manufacturing problems often isn’t found in reports or dashboards—it’s found on the shop floor. That’s the philosophy behind Gemba Walks, a core Lean practice that brings leaders to the “real place” where value is created.
But in today’s complex operations, traditional Gemba Walks aren’t enough. To keep up with speed, scale, and accountability, digitising Gemba Walks is essential.
What Is a Gemba Walk?
In Lean Manufacturing, a Gemba Walk is when leaders go to the actual place where work is done—“Gemba” in Japanese—so they can observe processes, ask questions, and engage with frontline teams.
Unlike audits, Gemba Walks are not about catching mistakes. They are about:
- • Observing processes first-hand
- • Asking open-ended questions
- • Reinforcing standard work
- • Identifying improvement opportunities
- • Engaging teams in real-time
Done well, they connect strategy to operations and leadership to people.
Why Gemba Walks Drive Operational Excellence
In a manufacturing environment, what leaders see, ask, and prioritise shapes what gets done. That’s why Gemba Walks are a powerful lever for:
Seeing Problems Early
Gemba makes waste, deviation, and inefficiency visible—before they become major issues.
Strengthening Communication
Walks build trust and transparency between leadership and shopfloor teams.
Driving Daily Improvement
By reinforcing standards and surfacing improvement ideas, Gemba Walks sustain CI efforts.
Reinforcing Culture
When done consistently, they promote a culture of presence, coaching, accountability, and learning.
The Challenges of Manual Gemba Walks in Manufacturing
Traditional Gemba Walks often fall short because they rely on paper, memory, or scattered notes. That leads to:
- • Inconsistent execution across shifts or plants
- • Little to no follow-up on observations
- • Poor traceability and accountability
- • No data to analyse or improve walk quality
In the end, leaders check a box, but nothing changes.
How Solvace Enables Digital Gemba Walks
Solvace transforms Gemba Walks from a manual task into a powerful, integrated leadership practice—anchored in data, collaboration, and standardised routines.
Before the Walk: Be Prepared, Not Reactive
A Global Operations Director prepares for a Gemba Walk in a facility located thousands of miles away. With Solvace, they access:
- • Real-time KPIs for all sites in their scope
- • Incident alerts and open action items
- • Historical walk insights to understand recurring issues
From their mobile device or desktop, they build situational awareness before entering the plant—so the walk is focused and intentional.
On the Floor: Structure, Visibility, Action
Once on site, the Gemba Walk becomes a shared experience—not a solo observation.
- • The Plant Manager and the visiting leader open the Solvace dashboard—used just an hour earlier in the team’s Daily Performance Meeting. The platform brings full visibility: incident logs, open tasks, historical walk data, and escalations.
- • They walk the floor with role-based digital checklists, customised by site or line.
- • Observations are logged in real time, complete with photos, notes, and escalations.
- • Existing issues are reviewed, and new actions are created and assigned instantly—no follow-up slips through the cracks.
- • Recent improvements (e.g., a cost-saving Kaizen) are shared and immediately tagged to other relevant sites via Solvace—so best practices can be replicated, not just reported.
After the Walk: Close the Loop, Scale the Learning
Once the walk is completed:
- • Actions are tracked in a closed-loop system with clear ownership and deadlines.
- • Walk frequency, engagement, and findings are visualised through analytics dashboards.
- • Insights can be used to update tier meetings, feed into A3s or Kaizens, and shape global improvement strategies.
Whether you manage one site or twelve, Solvace ensures your Gemba Walks lead to follow-through, not forgotten notes.
Linking Gemba to Tier Meetings & Continuous Improvement
Gemba Walks shouldn’t be disconnected events. With Solvace, they integrate directly into:
- • Tier Meetings: Issues found during Gemba feed automatically into daily team boards.
- • Shift Handover: Walk observations are visible to the next shift for context and continuity.
- • CI Programmes: Gemba insights can be linked to A3s, Kaizens, or Problem Solving initiatives.
This integration ensures follow-through—not just follow-up
Conclusion: See the Reality. Shape the Future.
Great leaders don’t manage from a desk—they go to the Gemba. But to make Gemba effective across teams, plants, and regions, you need structure, visibility, and accountability.
Solvace enables you to scale Gemba Walks with standardisation, speed, and impact.