Context
Our client, a global leader in the premium chocolate sector with a legacy spanning over 175 years has cultivated a loyal customer base through their unwavering commitment to quality. However, they faced operational challenges that impacted their efficiency, productivity, and profitability. To address these issues, they sought innovative solutions and chose Solvace to digitize their operations.
What were the main business challenges to tackle?
1.Lack of real-time visibility into the production processes and performance indicators.
2.High operational costs due to manual data entry, paper-based documentation, and human errors.
3.Low customer satisfaction due to delays, quality issues, and poor communication.
4.Limited collaboration and knowledge sharing among different teams and departments.
Why digitizing operations?
1.Improve the operational efficiency and productivity by automating workflows, reducing time waste, and optimizing resources.
2.Enhance quality and compliance by implementing standardized procedures, eliminating errors, and ensuring traceability.
3.Increase customer satisfaction and loyalty by delivering on time, meeting quality standards, and providing proactive communication.
4.Gain a competitive edge by innovating the products, services, and processes, and responding faster to market changes and customer needs.
5.Foster a culture of collaboration and learning by enabling data-driven decision making, knowledge sharing, and continuous improvement.
How Solvace helped?
The transformative journey with Solvace included several key steps:
1.A comprehensive and customized solution that met the specific needs and goals.
2.A user-friendly and scalable platform that integrated seamlessly with our existing systems and equipment.
3.A team of experts and consultants who supported us throughout the implementation and adoption process.
4.A flexible and affordable pricing model that fit our budget and delivered a high return on investment.
Which parts of the factory were involved?
We engaged all parts of our factory in the digitization project:
1.Production: Used Solvace’s dashboards (Digital Obeya) to monitor and control the production processes, machines activities, and to manage day to day in real time.
2.Quality: Used Solvace’s digital checklists and reports to ensure quality and compliance at different stages of production.
3.Maintenance: Used Solvace’s Defect Tag module and alerts to prevent breakdowns, reduce downtime, and optimize maintenance schedules and costs.
4.Continuous improvement: Used Solvace’s RCA tool to spread the culture of analysis and look for the root cause of problems.
The main results?
25% increase in operational efficiency and productivity (effective meetings!)
30% reduction in paper usage and printing support
10% improvement in collaboration and learning