We are seeking a Customer Success – Promotion Consultant to create and deliver high-impact content, tools, and processes that promote Solvace as a value creation platform for our clients. In this role, you will support product releases, develop training materials, build business cases, and enhance our customer success processes. 

You will join a passionate team of 60+ professionals and report directly to the Head of Customer Success. 

Key Responsibilities 

• • Develop content, tools, and processes to promote Solvace’s value to clients. 
• • Create communication materials for product releases. 
• • Develop training materials for customers, partners, and internal teams. 
• • Maintain internal and customer-facing support and knowledge base articles. 
• • Collaborate with Product, Marketing, Customer Success, Leadership, and clients. 
• • Build, optimize, and train on client business cases and ROI calculations. 
• • Support and enhance Customer Success processes. 

 Requirements 

• • 3+ years in Customer Success or customer-facing roles. 
• • 3+ years in content creation, training, or enablement within a SaaS company. 
• • Knowledge of Operational Excellence methodologies. 
• • Excellent communication skills for both internal and external audiences. 
• • Strong writing, presentation, and content creation abilities. 
• • Proficiency in MS Office, HubSpot, and other content/marketing tools. 
• • Detail-oriented, proactive, and highly autonomous. 
• • Fluent in English (Portuguese, French, Spanish, or German a plus). 

What We Expect from You 

• • Thrive in a dynamic, innovative, and collaborative environment. 
• • Be curious and open to new approaches and technologies. 
• • Communicate clearly and objectively in an agile setting. 
• • Embrace a growth mindset and share best practices. 
• • Go the extra mile to exceed client expectations. 
• • Willingness to travel up to 50% to meet clients on-site. 

 Why Join Us? 

• • Be part of a fast-growing global SaaS company. 
• • Work in a diverse, collaborative environment. 
• • Make a direct impact on leading manufacturing organizations. 
• • Enjoy a culture of innovation, autonomy, and continuous learning.

Ready to take the next step in your career? Share your details below so we can get to know you better.