As an Account Manager – Customer Success, you will be the strategic partner for a portfolio of clients, guiding them through onboarding, adoption, and continuous optimization of the Solvace platform. Your mission: ensure retention, satisfaction, and growth by helping clients unlock the full potential of our technology in their Operational Excellence journey. 

You will join a passionate team of 60+ professionals and report directly to the Account Director. 

Key Responsibilities 

• • Serve as the primary point of contact for assigned clients. 
• • Understand client goals, KPIs, and operational challenges to align solutions
• • Lead onboarding and implementation in complex manufacturing environments. 
• • Build and manage improvement plans for key metrics (SLA, NPS, etc.). 
• • Monitor platform usage and proactively identify optimization opportunities. 
• • Conduct regular business reviews to ensure value delivery. 
• • Identify and execute upsell and cross-sell opportunities. 
• • Collaborate with Product, Engineering, and Support to address client needs. 
• • Provide consultative guidance on Operational Excellence best practices.
• • Maintain accurate CRM records and oversee renewals and invoicing. 

 Requirements 

• • Bachelor’s degree in Business, Engineering, or related field (or equivalent experience). 
• • 3+ years in Account Management or Customer Success (SaaS or manufacturing tech preferred). 
• • Knowledge of manufacturing processes, ERP/MES systems, and operational challenges. 
• • Familiarity with Operational Excellence methodologies (TPM, WCM, Six Sigma, etc.). 
• • Strong communication skills across all organizational levels. 
• • Strategic thinker with a proactive, problem-solving approach. 
• • Proficiency in CRM tools (Salesforce, HubSpot) and analytics platforms. 
• • Experience in multicultural environments. 
• • Fluent in English (Spanish, Arabic, Portuguese, or German a plus). 

What We Expect from You 

• • Thrive in a dynamic, innovative, and collaborative environment. 
• • Be curious and open to new approaches and technologies. 
• • Communicate clearly and objectively in an agile setting. 
• • Embrace a growth mindset and share best practices. 
• • Go the extra mile to exceed client expectations. 
• • Willingness to travel up to 50% to meet clients on-site. 

 Why Join Us? 

• • Be part of a fast-growing global SaaS company. 
• • Work in a diverse, collaborative environment. 
• • Make a direct impact on leading manufacturing organizations. 
• • Enjoy a culture of innovation, autonomy, and continuous learning.

Ready to take the next step in your career? Share your details below so we can get to know you better.