As technology advances at an unprecedented pace, it’s easy to get swept up in the potential of new tools and automated systems. But for Camila Portela, Solvace’s Customer Success Manager and Head of HR, true digital transformation goes beyond the latest innovations—it’s about empowering people.

With more than 11 years of experience in Operational Excellence, Camila has a unique perspective on how digital solutions can elevate both productivity and employee engagement when the approach is thoughtful and human-centered. Starting her career in engineering, Camila’s journey took her through the paper manufacturing industry, where she witnessed the powerful impact of Operational Excellence on both business performance and workers’ lives. At Solvace, she has been committed to helping businesses use digital transformation as a catalyst for meaningful change.

“Everything revolves around people,” she explains. “Without people, nothing is possible. You can have the best machines, technologies, systems, but if people are not trained and involved, all of this is in vain.” This commitment to prioritizing people in digital transformation is at the heart of Camila’s philosophy—and it’s a guiding principle at Solvace.

So, how can companies harness the power of technology while keeping people at the core? Read on as Camila shares her insights on bridging the gap between innovation and human potential in the digital age.

Journey to Digital Transformation and Operational Excellence

Camila´s career began in engineering, but her interest quickly expanded to include the principles of Operational Excellence, a methodology focused on reducing waste and optimizing processes. Early on, she discovered that Operational Excellence could improve not only productivity but also the day-to-day experiences of employees, creating a more supportive, efficient workplace. “Operational Excellence isn’t just about systems and processes,” she notes, “it’s about the people who make those systems run.”

At Solvace, she leverages this people-first approach to ensure that digital transformation initiatives don’t lose sight of their purpose: enhancing the quality of work for the people who use these tools. From her perspective, a successful transformation is more than a shift to digital; it’s a cultural change that empowers every individual in the organization. “It’s like handing a Ferrari to someone who does not know how to drive,” she says. “Without the right support and training, even the best technology won’t deliver results.”

Her experience has taught her that technology works best when it complements human abilities, making processes smoother, communication clearer, and tasks more manageable. Through this lens, she views Solvace’s mission as twofold: implementing advanced tools and ensuring that people feel prepared, supported, and empowered to use them.

People-Centric Digital Transformation 

Camila’s dual roles in Customer Success and HR place her at the intersection of technology and people, giving her a unique perspective on how digital tools can foster operational excellence. Balancing these responsibilities, Camila emphasizes the importance of clear communication, collaborative problem-solving, and aligning with individual needs. “My role is to listen and understand what they need and share the benefits that they are not seeing,” she explains, underscoring the value of empathy in implementing change.

By combining digital tools with lean methodologies, Solvace’s solutions go beyond simply digitizing processes. Digitalization, she explains, connects teams, reduces paperwork, and accelerates problem-solving cycles. This means that workers can access critical information instantly, whether they’re on the shop floor or in a remote location. “The first expectation of the client in digitalization is to reduce paper and have greater visibility of what is happening,” she says, “but digitalization goes much further than that.” When implemented thoughtfully, digital tools can democratize operational excellence, bringing powerful capabilities directly to the hands of every user.

At Solvace, this people-centered approach ensures that technology serves to elevate daily workflows, streamline communication, and empower individuals to contribute more effectively. The end result? A digital transformation that enhances efficiency without losing sight of its core purpose—supporting the people behind the process.

Empowering Teams and Overcoming Resistance to Change

As with any shift to digital tools, resistance to change can be a hurdle. Drawing from her extensive experience in Operational Excellence, she has developed effective strategies for guiding teams through this transition. Her approach emphasizes listening, understanding concerns, and focusing on the benefits that might not be immediately visible. “Many times, when people don’t have exactly what they want, they close their eyes to the benefits that are even greater. The decision is up to them, but most of the time, it is favorable. It is very encouraging to see people opening their minds and bringing new things to improve their daily lives.”

One of her key strategies is to create a culture that values collaboration and open communication. By making sure that people understand how new technologies will enhance their work, Camila helps teams feel more confident and motivated to embrace change. She views technology as an enabler, simplifying processes and reducing unnecessary tasks, which allows employees to focus on high-impact activities.

Clear communication is also crucial in overcoming resistance. By providing transparent explanations of the purpose behind each tool and process, she ensures that teams are not just following along, but are actively engaged. This empowerment, combined with the right support and training, transforms initial resistance into enthusiasm for new possibilities.

Resources for Leaders

For leaders navigating the complex terrain of digital transformation and Operational Excellence, Camila shares a wealth of resources that have shaped her journey. Drawing from a mix of practical guides and transformative insights, these recommendations offer actionable knowledge and timeless wisdom.

Among her go-to reads is “That’s Not How We Do It Here!” by John Kotter, which explores how organizations can balance structure with adaptability. For those interested in foundational methodologies, she recommends “Toyota Production System” by Taiichi Ohno, which delves into the principles of lean manufacturing. “For anyone starting out on this journey,” she suggests, “these books are invaluable for understanding the core principles that make transformation sustainable.”

She also highlights the influence of Efeso Consulting on her understanding of Operational Excellence. “I’m a little biased,” she admits, “but I learned a lot about Operational Excellence from Efeso Consulting—they have great materials.” Their insights into lean practices and continuous improvement have been instrumental in her approach, providing frameworks that guide digital transformation in a way that’s adaptable and people-focused.

Beyond technical expertise, Camila emphasizes the importance of communication, collaboration, and a people-first mindset in effective leadership. As she puts it, “Listen and be heard.” For her, the most effective leaders are those who remain open to learning and prioritize their people, understanding that the true power of transformation lies in the synergy between human and digital potential.

Conclusion: 
Camila Portela champions a vision of digital transformation that is as much about people as it is about technology. Her role at Solvace emphasizes that empowering individuals, fostering open communication, and embracing continuous improvement are the keys to successful change. With people at the center, digital transformation becomes more than a process—it becomes a meaningful journey for growth and innovation.

Looking to streamline your digital transformation? Whether you need guidance, expert support, or a complete digital solution, Solvace is here to partner with you. Visit www.solvace.com to see how our team can make your transformation a success.

Sources: Camila Portela’s Interview.