Root Cause Analysis

Provides templates of A3/RCA tool for the investigation and resolution of problems (PDCA). The format has integrated route cause analysis tools as 5W1H, fishbone diagram and why-why analysis. The tool is also connected to the “Action Plans” system which allows users to monitor plans.

Key Functionalities

Key functionalities include the following:

  • Database with A3/RCA for tracking and follow up
  • Link with Action Plan module – actions go automatically to
    the central database
  • Integrated root cause analysis tools
  • Attachments (e.g. documents and photos to show more details of the problem)
  • A3/RCA can only be finished after actions are concluded
  • Automatic reports – by month, by department, by area, by person, by team, by type and by status


  • Standardization (e.g. forms, database,…)
  • Elimination of NVAA to generate reports and to find related analysis and action plans
  • Improvement on performance management (e.g. indicators, real time information,…)
  • Control and traceability of problems solved – reduction of reoccurrence
  • Learnings sharing between lines, departments and sites
  • Cost reduction with paper forms (print shop)

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