We are looking for a Customer Success Senior Manager to lead our Onboarding and Project Governance function. You will oversee the entire customer onboarding journey, continuously improve our project methodology and tools, and manage a growing team of Onboarding Consultants to deliver exceptional client experiences. 

You will join a passionate team of 60+ professionals and report directly to the Head of Customer Success. 

Key Responsibilities 

• • Lead the end-to-end onboarding journey: from pilot, configuration, and integration to training, go-live, and re-certification. 
• • Own and continuously improve the Solvace implementation methodology, tools, and processes. 
• • Lead, coach, and grow a high-performing Onboarding Consultant team. 
• • Enable the team to deliver technical support and impactful training. 
• • Manage customer escalations and coordinate solutions internally. 
• • Collaborate cross-functionally with Sales, Product, Operations, and Finance. 
• • Identify business opportunities within accounts. 
• • Ensure accurate reporting of onboarding and pilot projects. 
• • Oversee capacity, headcount, and budget planning. 

 Requirements 

• • 5–10 years of project management experience, including 5+ years in leadership. 
• • Manufacturing experience and knowledge of Operational Excellence methodologies. 
• • Proven ability to enhance and scale project methodologies. 
• • Strong communication and stakeholder management skills. 
• • Experience working in multicultural environments. 
• • Proficiency in MS Office, HubSpot, DevOps, and project management tools. 
• • Degree in Engineering, Business, or equivalent experience. 
• • Fluent in English (Portuguese, French, Spanish, or German a plus). 
• • Strong time management, prioritization, and customer focus. 

What We Expect from You 

• • Thrive in a dynamic, innovative, and collaborative environment. 
• • Be curious and open to new approaches and technologies. 
• • Communicate clearly and objectively in an agile setting. 
• • Embrace a growth mindset and share best practices. 
• • Go the extra mile to exceed client expectations. 
• • Willingness to travel up to 50% to meet clients on-site. 

 Why Join Us? 

• • Lead a high-impact global SaaS team.  
• • Work in a diverse, collaborative environment. 
• • Shape the future of Operational Excellence in manufacturing. 
• • Enjoy a culture of innovation, autonomy, and continuous learning.

Ready to take the next step in your career? Share your details below so we can get to know you better.